Troubleshooting

Possible causes:

  • Webcam is not detected.
  • Another application is using the webcam.
  • No face is detected.
  • Output protocol is not configured correctly.
  • The game is not configured to use the selected head tracking protocol.

Things to check:

  • Verify the webcam preview is working.
  • Confirm face tracking status is active.
  • Verify the correct output protocol is selected.
  • Check the game’s head tracking settings.

Possible causes:

  • Incorrect axis mapping.
  • Gain values are too high.
  • Response curves are not suitable.
  • Game axis settings are incorrect.

Things to try:

  • Start with the Balanced preset.
  • Verify axis inversion.
  • Reduce gain.
  • Reset the profile if necessary.

Possible causes:

  • ViGEmBus or vJoy is not installed.
  • Virtual Controller is disabled.
  • Controller binding is incomplete.
  • Another virtual controller application is interfering.

Things to check:

  • Verify ViGEmBus or vJoy installation.
  • Complete controller binding.
  • Test the virtual controller using Windows Game Controllers (joy.cpl).

Possible causes:

  • Virtual Controller is disabled.
  • The game is reading the physical controller instead of the virtual controller.
  • Auto Clutch is disabled.

Things to check:

  • Enable Virtual Controller.
  • Verify the game is using the virtual controller.
  • Review Auto Clutch timing settings.

Symptoms:

  • High CPU usage
  • Low frame rate
  • Increased latency

Things to try:

  • Reduce camera resolution.
  • Reduce camera frame rate.
  • Close unnecessary applications.
  • Use a lower tracking model if available.

Possible causes:

  • Webcam is operating at a low frame rate.
  • Poor lighting.
  • USB bandwidth limitations.

Things to try:

  • Improve lighting.
  • Connect the webcam directly to the PC.
  • Select a lower camera resolution if it provides a higher frame rate.

If the issue cannot be resolved:

  • Enable diagnostic logging.
  • Reproduce the problem.
  • Save the log file.
  • Include your Windows version, webcam model, game, and a description of the issue when requesting support.